We guarantee all of our merchandise. We take pride in the products we offer and in the service we provide. Your complete satisfaction is our top priority.
If you are dissatisfied with any of our products, we will exchange it, replace it, or credit your account within 30 days of purchase, less shipping costs.
Exceptions: Customized items or special orders.
When returning an item, please send to:
322 NW Columbia St.
Bend, OR 97701
Please include with your return:
- Copy of Order Invoice (included with your order and sent by email)
- Credit card information for proper credit
- A detailed description of how you would like us to handle your return/exchange
All returned merchandise must be carefully packed and will be subject to charge if not in saleable condition.
You are responsible for return shipping charges unless otherwise arranged in advance with us. Original shipping charges are nonrefundable.