Customer Support

Customer Support:

At we take pride in our products and service. Your complete satisfaction is our top priority. Use these links to help answer any questions you may have.

You can also email us at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us at: 541-678-5799

Payment accepts payment by VISA, MasterCard, American Express, PayPal and Discover credit cards. Our secure server encrypts your information to ensure it remains private and secure. Payment can be made through our website or by phone.


Promotion codes are redeemed at the end of the ordering process after your payment information has been entered. Simply enter your promotion or source code, and when you're finished, move on to the checkout section. Your promotional discount will be will be reflected in your order summary.

Tax Information is based in Bend, Oregon. Oregon does not charge sales tax. Your state and/or municipal government may require you to declare mail order purchases and pay sales tax on them directly.

Shipping ships most orders to the U.S. within 1 business day of receipt. Shipping options are provided at the time of check out. Standard shipping, next day and 2nd day shipping rates are available at check out. Ground shipping is free on orders of $80.00 or more in the contiguous 48 states. You will always have an opportunity to see the full amount of your purchase with shipping charges before you confirm your order. Out of stock items usually ship within 10 business days. Orders with items on back order are held until they can be shipped complete.

Tracking your shipment

A tracking number with your preferred shipping method will be automatically sent to your email address at time of shipment for convenient and accurate delivery information.

Return Policy

It’s simple. We guarantee all of our merchandise and are committed to your 100% satisfaction. If you are not completely satisfied with any of our products, we will exchange it, replace it, or credit your account within 30 days of purchase. Exceptions: Customized items or special orders.

When returning an item, please send to:
Attn: Returns

70 SW Century Dr.

Suite #206

Bend, OR 97702

Please include with your return:

  • Copy of Order Invoice (sent via email and included in your package)
  • Credit card information for proper credit
  • A detailed description of how you would like us to handle your return/exchange.

All returned merchandise must be unused and received in new condition. Shipping charges for returns are paid by the customer unless a return shipping authorization has been issued by Original shipping charges are non-fundable.



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  • Tel: (541) 678-5799